• Press the “Answer” soft key to answer an incoming call.

• Press the “Tran” soft key to start the blind transfer procedure. Dial the extension number of the person you would like to transfer the call to. Press “Tran” to complete the procedure.

• Press the “Answer” soft key to answer an incoming call.

• Press the “Tran” soft key to start the attended transfer procedure. This will automatically put the caller on hold. Dial the extension number of the person you would like to transfer the call to. Press “OK” to call.

• The transfer recipient answers and accepts to take the call.

• Press the “Tran” soft key to transfer the call.

• The original caller and the transfer receipient are now connected

Voicemail

If you are unavailable to take a call, 3CX Phone System can record a message from the caller. These messages can be heard in the following ways:

·The voicemail will be delivered to you via email. You may click the email or read the transcription of the voicemail.

·You can retrieve your personal voicemail from your phone by pressing the “message” button or dialing 999 and pressing send.

Retrieving voice mail by phone

To retrieve your voice mail by phone:

1. Press your message button.

2. Enter your personal ID number (this can be found in your welcome email)

3. A prompt will be played with the number of read and unread messages in your voice mailbox.

4. Press * to play your unread messages.

5. During playback of voice mail, you have these options:

· 0 – Skip to the next message

· 1 – Skip to the previous message.

· 2 – Repeat current message.

· 3 – Delete the current message and automatically go to the next message.

· 4 – Call Back – this will trigger a call to the caller ID of the person who left the message.

· 5 – Forward message to another extension

· 9 – To go to the Voice mail options menu (see below)

· # – To hang up the call

Voice mail options menu

The voice mail options menu allows you to set your status, configure your pin code and delete all read messages. It can be reached by entering 9 during message playback or during the welcome prompt. The following options are available:

· 1 – to set your status

· 3 – to dial an external number or internal extension

· 4 – to delete all messages

· 5 – To record your name (used for call by name)

· 6 – To play mailbox information

· 7 – To change pin number

· 8 – To change your voice mail greeting (see below)

· 9 – To repeat the prompt

· # – To exit the call

Change Your Voicemail Greeting

Changing your personal greeting is accessed through your mailbox by accessing your mailbox and going to the voicemail options menu (option 9), and selecting to change your voicemail greeting option 8.

1. Press the “message” button on a phone setup for voicemail.

2. Enter your personal ID number (this can be found in your welcome email)

3. When the voicemail options start to play press 9

4. When the mailbox options start to play press 8.

a. Press 0 for new greeting

i. Record at the tone, when done press #

ii. Press 0 to save recording

iii. Press 1 to re-record

iv. Press 2 to listen

v. Press # to exit

b. Press 1 to restore factory default greeting

c. Press 2 to listen to current

d. Press # to exit

Checking your Voicemail from Outside Your Office

To check your voicemail from your mobile phone or any external phone when you have no WiFi or 3G connection:

1. Pick up your phone and dial the number your administrator provided you with.

2. Once connected wait until you hear the prompt “Please enter extension number”, type in your extension number.

3. You will be asked for your extension’s PIN number. Type your voicemail PIN number then press ”#”.

4. You will be given access to your voicemail. Follow the voice prompts to check, delete or listen to your voicemails.